Prime Netmail Support

Find the Netmail Support package which fits your needs. We gladly discuss your individual demands and arrange a fitting support proposal.

Support by phone

Contact our support team by phone: +49 6126 5019 520.

Support by mail

Contact our support team by mail: This email address is being protected from spambots. You need JavaScript enabled to view it..


Standard

  • Email support and access to helpdesk portal
  • Limited hotline support
  • Response time: 8 hours
  • Monday - Friday, 9:00 - 17:00
  • Remote support
  • Yearly on-site audit
  • Access to backline support

Extended

  • Email support and access to helpdesk portal
  • Unlimited hotline support
  • Response time: 4 hours
  • Monday - Friday, 7:30 - 18:00
  • Remote support
  • Yearly on-site audit
  • Access to backline support

Dedicated

  • Email support and access to helpdesk portal
  • Unlimited hotline support
  • Response time: 1 hour
  • 24/7
  • Remote support
  • Yearly on-site audit
  • Access to backline support

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